Privacy Policy

Last updated: January 2025

1. Introduction

This Privacy Policy explains how Refresh Global for Oilfield Services (“we”, “our”, “the Company”) collects, uses, stores, and protects personal information obtained through this website. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, job title.
Business Information: Project details, technical requirements, product inquiries.
Technical Data: IP address, browser type, device information, access times.
Form Submissions: Messages submitted through contact forms or email links.

3. How We Use Your Information

Your information may be used for the following purposes:

Responding to inquiries and providing customer support.
Preparing quotations, proposals, or technical recommendations.
Improving website performance and user experience.
Sending updates related to products, services, or technical documentation.
Ensuring compliance with UAE regulations and safety standards.

4. Legal Basis for Processing (UAE & International Standards)

We process personal data based on:

Legitimate business interests.
Contractual obligations.
User consent (when applicable).
Compliance with UAE laws and regulations.

5. Data Storage & Security

We implement industry‑standard security measures to protect your data from unauthorized access, alteration, or disclosure. While we strive to safeguard your information, no digital system is completely secure, and we cannot guarantee absolute protection.

6. Sharing of Information

We do not sell or rent personal data. We may share information only with:

Authorized employees and technical staff.
Manufacturers such as SPI Coatings (USA) when required for technical support.
Service providers assisting with website hosting or communication tools.
Government authorities when legally required.

7. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, analyze traffic, and improve performance. You may disable cookies through your browser settings, but some features may not function properly.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

9. Your Rights

You may request the following at any time:

Access to your personal data.
Correction of inaccurate information.
Deletion of your data (subject to legal requirements).
Withdrawal of consent where applicable.

10. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third‑party sites.

11. Children’s Privacy

This website is intended for professional and commercial use. We do not knowingly collect information from individuals under the age of 18.

12. International Data Transfers

If data is transferred outside the UAE (e.g., to SPI Coatings USA), we ensure appropriate safeguards are in place.

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the website indicates acceptance of any changes.

14. Contact Information

If you have questions about this Privacy Policy, contact us:

📞 +971‑55‑537‑6609
✉️ info@refresh-uae.com
📍 Abu Dhabi, UAE